Last Updated: October 28, 2026
Embers & Ice LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, services, or products (collectively referred to as the “Services”). By accessing or using our Services, you consent to the terms of this Privacy Policy.
Information We Collect
1.1 Personal Information: We may collect personal information that you provide to us voluntarily when you interact with our Services. This may include your name, email address, contact information, payment details, and any other information you choose to provide.
1.2 Automatically Collected Information: When you visit or use our Services, we may automatically collect certain information about your device, browsing actions, and usage patterns. This information may include your IP address, device type, browser type, operating system, referring URLs, and other usage information.
1.3 Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience, personalize content, analyze trends, and track usage of our Services. You have the option to disable cookies in your browser settings, but please note that certain features of our Services may not function properly without cookies.
Use of Information
2.1 We may use the information we collect for various purposes, including:
- Providing and improving our Services
- Responding to your inquiries and fulfilling your requests
- Sending administrative information, such as updates, security alerts, and support messages
- Personalizing your experience and delivering tailored content
- Conducting research, analytics, and market studies
- Protecting the rights, property, and safety of Embers & Ice LLC and our users
- Complying with applicable legal obligations
Information Sharing
3.1 We may share your personal information with third parties in the following circumstances:
- With your consent or at your direction
- With service providers who perform services on our behalf, such as payment processors, hosting providers, and customer support providers
- In response to a legal request or to comply with applicable laws, regulations, or legal processes
- To protect the rights, property, or safety of Embers & Ice LLC, our users, or others
- In connection with a merger, acquisition, or sale of all or a portion of our assets
Data Security
4.1 We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Your Choices
5.1 You have certain rights and choices regarding your personal information. You can update or correct your information by contacting us directly. You may also have the right to request access to or deletion of your personal information, subject to applicable legal requirements.
Third-Party Links
6.1 Our Services may contain links to third-party websites or services that are not owned or controlled by Embers & Ice LLC. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information.
Health and Fitness Data
If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes.
This data is accessed and processed on your device. It is not transmitted to, stored, or retained by us or our app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.
You can revoke the app’s access at any time through the permissions settings in Health Connect or Apple Health.
Our use of information received from Health Connect complies with Google’s applicable Health Connect permissions policy, including its Limited Use requirements.
SMS and Text Messaging
If you opt in to receive text messages from Embers + Ice, we collect your mobile phone number along with a record of your consent, including the date, time, and source of your opt-in. We use this information to send the messages described in our SMS Terms & Conditions and to honor your opt-out requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use a text messaging service provider to deliver messages on our behalf. That provider processes your phone number only to send and receive messages for Embers + Ice and does not use it for its own purposes.
You may opt out at any time by replying STOP to any message. For help, reply HELP, call 813-999-1176, or email ops@embersice.com
